Terms & Conditions

Welcome to Shadetree Towing. By accessing or using our website and services, you agree to the following Terms and Conditions. These terms govern your use of our towing and roadside assistance services, ensuring that both you and Shadetree Towing understand our responsibilities. Please read them carefully before scheduling a service or browsing our website. If you do not agree with any part of these terms, you should refrain from using our site or services. Your continued use signifies acceptance of all conditions stated herein.

Shadetree Towing provides towing and roadside assistance services to customers across various locations. Our services include light, medium, and heavy-duty towing, emergency towing, and roadside support such as fuel delivery, lockouts, jump starts, tire changes, and battery assistance. All services are subject to availability and may vary depending on location, vehicle condition, and weather. While we strive to respond promptly, unforeseen delays due to traffic or emergencies may occur, and we are not liable for such delays.

Customers requesting service must provide accurate details regarding their vehicle, location, and the nature of assistance required. Incorrect information may result in additional costs or service refusal. By booking a service, you authorize Shadetree Towing and its representatives to handle your vehicle with professional care. However, we are not responsible for pre-existing vehicle damage, mechanical failures, or conditions beyond our control during or after the service. All vehicles towed or serviced are done so at the customer’s own risk and responsibility.

Service fees are determined based on distance, type of vehicle, and service complexity. Payment is required upon completion unless prior arrangements have been approved. We reserve the right to modify pricing, terms, and policies without prior notice. Refunds or adjustments will only be issued in cases where service was not rendered or if approved after review. Any disputes regarding charges or service quality should be reported promptly to our management team for fair resolution.

Users must use our website and communication channels responsibly. Unauthorized attempts to misuse, disrupt, or gain access to our systems are strictly prohibited. All website content, including text, logos, and images, is the property of Shadetree Towing and may not be copied, reproduced, or distributed without written consent. You agree not to use our site for unlawful purposes or in ways that could damage our reputation or interfere with service operations.

Shadetree Towing shall not be held liable for any indirect, incidental, or consequential damages resulting from service use, including loss of property, data, or profit. We operate under the principle of providing safe and reliable assistance but cannot guarantee outcomes in circumstances beyond our control. These terms are governed by applicable local laws, and any disputes will be handled within the jurisdiction of our primary service area.

We may revise these Terms and Conditions periodically to reflect updates in our services or regulations. All changes will be effective immediately upon posting to this page. We encourage customers to review the terms regularly to remain informed. By continuing to use our website and services, you acknowledge and accept any updates. For questions regarding these Terms and Conditions, please contact Shadetree Towing directly. Your cooperation and understanding ensure smooth, safe, and professional service every time.